Acuity Link, ZOLL integrate solutions to drive accuracy and efficiency in medical transport dispatch

YARMOUTH PORT, Mass. – Acuity Link, a provider of software solutions used to automate and optimize non-emergency medical transportation (NEMT) and ZOLL® Medical Corporation , an Asahi Kasei Group Company that manufactures medical devices and related software solutions, have integrated their dispatch solutions to simplify and streamline NEMT management. The integration delivers next-generation medical transportation capabilities for healthcare organizations and medical transport providers.

Together, the companies have developed an integration between Acuity Link’s NEMT logistic management dashboard and ZOLL’s computer aided dispatch (CAD) software, by which medical transportation dispatchers coordinate emergency and non-emergency medical transportation.

The integrated functionality improves NEMT dispatch processes by allowing patient transport requests made via Acuity Link to automatically sync with ZOLL’s CAD software, removing the need for lengthy phone calls and manual patient data input. Additionally, the integration replaces radio status updates between transport crews and dispatch centers. Automatic geo-fence triggered updates from the Acuity Link mobile application are shared in real-time between health care facilities and dispatch teams. 

“Through the Acuity Link/ZOLL integration, we are setting a new standard for the medical transportation industry,” said Alex Theoharidis, CEO of Acuity Link. “With Acuity Link, health care facilities have been able to streamline patient transportation by digitizing and automating transport requests for all modes of ambulance transportation and ambulatory patient transport. Integrating with ZOLL’s CAD systems allows us to further bridge the communication gaps for health care institutions nationwide and their contracted ambulance service providers, while automating service level agreement compliance.”

“When we were approached by Acuity Link, we immediately recognized the value the integrated solutions would deliver to the ambulance companies using our software. By integrating the benefits of both platforms, we see great potential to improve workflow for dispatchers, reduce human error, and drive better financial results,” said Alex N. Moghadam, President, ZOLL Data Management Products.

About Acuity Link

Founded in 2015 by a seasoned team of emergency medical service and health care professionals, Acuity Link offers a dashboard, which automates the process of ordering all levels of NEMT. The company’s digital platform can manage logistics for multiple transportation providers by levels of care and modes of transportation, and ensures contractual obligations are met by automating service level agreement compliance. Acuity Link’s technology utilizes customizable vehicle assignment logic, real-time integration with dispatch systems and automated medical necessity authorizations to allow health care institutions to instantly access the closest available and suitable transportation resources for patients. With Acuity Link, health care institutions can easily schedule on-demand, recurring and multi-destination transportation for patients, which streamlines the discharge process for hospitals resulting in improved patient throughput. Acuity Link’s dashboard is equipped with robust reporting and analytics tools driven by automatic geo-fence triggers and cloud-based, real-time data. The analytics dashboard aggregates accurate, actionable information for decision makers.

The company is headquartered in Massachusetts and serves various health care institutions in the U.S., ranging from academic medical centers, free standing clinics, skilled nursing facilities and ambulance companies, and wheelchair-accessible medical transportation providers.

Acuity Link is fully compliant with HIPAA laws and provides various levels of encryption, which meet or exceed industry requirements for protecting patient information.

For more information about Acuity Link and the company’s software solutions, visit

About ZOLL Medical Corporation
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit



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