logo for print

EMS providers are held to a higher standard, which includes social media

Negative Facebook comments about protesters may have been wrong, but were their terminations right?


As an EMS provider, what you post online, you post for everyone and forever. You can’t take it back and my legal objections to your wrongful termination might not be enough to help you get your job back.

Don’t believe me?

Ask the seven South Carolina paramedics and firefighters who were fired over posts they made about Black Lives Matter protesters following a demonstration on July 10, 2016.

I can see three distinct points of view from which to view their terminations.

The first point of view is first responders who believe protesters don't seem to have articulated what exactly they want other than sweeping and dramatic societal change —an understandable perspective for anyone who’s had to work demonstrations that have devolved into destruction of property and threat of violence to both the community and the providers themselves. Facebook and other social media outlets are a convenient and peaceful way to vent. Nobody gets physically hurt and frustrated providers are not silenced — no harm, no foul.

From the second vantage point, like it or not, EMS providers are held to a higher standard. You can read my earlier discussion about why that higher standard exists. Among the countless elements of that higher standard is maintaining, not only the perception, but the reality of objective, unbiased care for all in need.

EMS providers are perhaps the most human of humans, but they, like no other humans, cannot allow their objectivity be clouded by political, social, religious or other beliefs. The public trust is the best currency EMS has to accomplish what is expected; it is a currency that cannot afford to be gambled away.

Surely, openly and unabashedly describing humans as speed bumps or targets for water cannons severely undermines the public trust in individual providers and thus undermining all of EMS.

EMS providers are expected to rise above emotion, to be better than that. Facebook and other social media outlets are dangerous and harmful ways to vent. The entire industry gets hurt and EMS providers become targets. Plenty of harm, plenty of foul.

The third vantage point is the whisky-tango-foxtrot side. What were they thinking? What did they honestly think was going to happen?

Social media has made an infinite world entirely finite, if not altogether tiny. In the U.S. there are more registered Facebook users than there are people (I don’t understand the math either, but it’s true). How can you expect anything you post not to be seen by the wrong people?

Worse yet, as EMS providers, constantly subject to litigation for any of a million reasons, you have to expect that everything and anything you post to a social network can be captured and blown up on a giant screen in a courtroom for the world to see.

Those pictures of you beer-bonging at the river would make great art for a plaintiff’s attorney seeking to damage your credibility — for any reason.

Those posts where you describe protesters as speed bumps and threaten to run them over will be manna from heaven to a plaintiff’s attorney seeking a zillion dollar settlement for a civil rights violation against your agency, city or county. A plaintiff's attorney will easily show your testimony is not credible, based on the culture of racism and intolerance demonstrated by your posts. It does not have to be true, it only has to look true.

I get it. EMS providers are human; we feel things. But we don’t get to vent them publicly. Not anymore. We just don’t and that’s the way it is.

As for firing the providers … I object!
I am a lawyer. I am quite sure that it was the lawyers who consulted with the agency leaders and recommended termination of these employees to save face and heal whatever wounds may or may not have been opened. This is damage control.

I object to employees being played like pawns and treated like fungible chattel. I invite the agency leaders and their lawyers to take a deep breath and look at the big picture:

These terminated first responders are frustrated human beings. They are called to the front lines of health care and homeland security in ways nobody else in the world is. EMS providers place themselves directly in the line of fire, literally and figuratively, for imperfect strangers.

Their Facebook posts were ill-conceived, inappropriate and irresponsible.

But come on, did anyone think they were serious about harming or killing a protestor? Do their comments undo decades of service and commitment to EMS? Doesn’t the agency owe some loyalty and empathy to the providers?

Unfortunately, lawyers have likely turned doing what’s right into doing what’s expedient. EMS providers deserve better from their agency leaders.

What if, instead of firing these guys, they were retained and debriefed? What if their leaders created opportunities to understand what is frustrating their field personnel and worked to manage those frustrations? What if we could take good people and help them become better? Isn’t that what EMS should be doing for its own?

Lastly, this is the time to look at your department and measure the pressure. Maybe it’s time to think about how you can prevent this type of situation from occurring at all. 

Request product info from top EMS Consulting, Management and Legal Services companies

Thank You!

Thank You!

By submitting your information, you agree to be contacted by the selected vendor(s).

Join the discussion

Brand focus

Sponsored content
Triple Aim Initiative makes measuring patient satisfaction a key step for accreditation

Triple Aim Initiative makes measuring patient satisfaction a key step for accreditation

The Institute for Healthcare Improvement’s Triple Aim Initiative establishes patient satisfaction as an important benchmark for accreditation

Copyright © 2017 EMS1.com. All rights reserved.