EMS Computer Aided Dispatch (CAD) News & Articles

• Launching a community paramedicine program?

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  6 helpful tips from the Seminole County (Fla.) Fire Department

• New technology shows S.C. county dispatchers live video of emergencies

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  Prepared Live aims to give Oconee County dispatchers a better look at the situation they are sending first responders into

• FF-medics forced open door at wrong address; Ohio city, county to pay up to $25K

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  The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question

• Ky. city scrambles to fix dispatch system after 2 outages this week

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  Lexington 911 operators used a manual method during the computer-aided system failures, which caused delays

• Dispatch centers: The first of the first responders

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  A back-to-basics review of communication center types and facility equipment, plus must-have dispatcher skills

• MedStar’s BERT delivers the right resource to the right place

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  The Bicycle Emergency Response Team is engaging the community, while providing quick response to difficult-to-access venues

• Pa. county council approves $38M upgrade to 911 radio system

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  The measure authorizes the purchase of 3,700 handheld radios for every police officer in Delaware County as well as most fire and EMS personnel

• The fourth 911 option: Mental health services

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  Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crisis and lowering arrest rates

• What paramedics want in 2022

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  3,213 EMS providers speak up about job satisfaction, effective leadership, safety and innovation in the EMS Trend Survey

• Quick Take: 988 and the future of crisis response

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  The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect

• NHTSA's Office of Emergency Medical Services names new national 911 program coordinator

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  Brian Tegtmeyer has more than 26 years of experience in public safety communications

• How to recommend new EMS equipment for your agency

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  Everyone likes new equipment, but before you run to your boss to make your case, ask yourself these questions

• 5 benefits that an all-in-one software can bring to your agency

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  Learn how to streamline your operations to gain greater flexibility and transparency

• The CAD of the Future (eBook)

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  Tips on what to look for in a CAD system, how to implement it and how to keep it up to date

• FDNY, Columbia work to improve EMS response operations, balance hospital capacity loads

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  "Our new pattern for FDNY EMS is shaving about a minute off ambulance trips from incident locations to hospitals,” said Professor Andrew Smyth

• Quick Take: How behavioral health crisis calls are handled in the dispatch center

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  Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available

• N.Y. awarded $45M in grant funding to improve emergency communications

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  State grant funding has been awarded to counties statewide and the city of New York for improving communications operability

• On-Demand webinar: Shaping the future of emergency communications

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  How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem

• What if you could save a life in three words? Well, there’s an app for that

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  What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice

• FDNY launches $22M FireCAD system

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  The system, developed by Accenture, is the result of a four-year project to build a modern, reliable platform with expanded features

• 8-minute 911 hold times in St. Louis due to dispatcher shortage

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  "You have reached the 911 center for the city of St. Louis. All operators are busy at this time. Please do not hang up. Your call will be answered in the order received."

• Virginia community's residents can register their physical and mental health information with 911

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  The RapidSOS web-based tool will enable responders to connect patients with the best resources

• Telehealth startup receives $3.5M investment to expand services for 911 callers, responders

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  MD Ally allows first responders to conserve resources by triaging non-emergency patients to virtual care

• San Antonio FD uses video calls, monitoring app to reduce unnecessary transports

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  The department began using the GoodSAM telemedicine program in December to assess some patients remotely

• National 911 Program publishes resource on NG911 transition for dispatchers

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  The new resource is the latest in a series of publications for fire, EMS and law enforcement leaders to better understand Next Generation 911

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