EMS Computer Aided Dispatch (CAD) Articles

How to celebrate the importance of 911 emergency dispatchers in the chain of survival

A 911 communications center displays a lifesaver ring as a visual reminder of the purposeful work dispatchers do for their communities

14 milestones that transformed EMS communications

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From the first introduction in 1876 to present, EMS communications have evolved greatly. What are some of the most important milestones in dispatch history?

How next-gen tech is transforming computer-aided dispatch

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The advent of computer-aided dispatch (CAD) allowed EMS to improve response times and communication with the public. Technology continues to improve, making CAD more comprehensive and first responders more effective.

Paramedic virtual reality check: Don’t expect rapid prehospital adoption of VR technology

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Augmented reality, with heads-up display devices and conductive swath devices, has the potential to improve patient assessment and care

911 logs: Orlando shooting victims begged for help and rescue

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In 911 logs, released by the Orange County Sheriff's Department, dispatchers describe calls from victims who were trapped inside the club

911 outages a danger to all

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Modern and legacy 911 telecommunication systems have weaknesses and potential failure points, which puts civilians and responders at risk

Ramp-up tones cut firefighter, paramedic rapid-heart response to station alarms

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Gradually increasing the volume of alarm tones will reduce fatigue, tachycardia and potentially long-term physical and psychological disorders

EMS use of red lights and sirens is a dangerous sacred cow

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The evidence tells us that not using red lights and sirens should be the rule – and using them should be an infrequent exception

6 steps for purchasing EMS software

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Follow this planning process to ensure the benefits of a new EMS software application are fully realized

5 questions to answer before any EMS product purchase

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Answering these questions provides a blueprint for a quality process and product implementation into the EMS agency

How EMS departments can use Bitcoin technology

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Bitcoin, also known as blockchain, can upload pre-incident plans, help 911 services obtain information during high volume times, employee memos and log equipment inventory

Nebraska officials urged to implement Next Generation 911

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The technology would help dispatchers gather more information from callers such as video footage of a crime in progress or a cellphone photo of a car crash

Watch: Fire and rescue department's humorous when to call 911 PSA

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The Tuscaloosa Fire and Rescue Department is back with another video to teach residents about when they should call 911 to report a true emergency

Study recommends major changes for all-volunteer NY EMS agency

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The study of the rescue squad was commissioned after neighboring departments complained about excessive mutual requests

Priority Patient Transport increases dispatch efficiency by 300 percent

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The integration of MedaPoint’s AdvanceDispatch and TomTom’s WEBFLEET has tripled the transport company’s call volume without adding to their staff

Spotlight: Revolutionize your dispatch, ePCR and billing software with cloud-based MedaPoint

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CEO John Dadey shares about being the leading provider of purpose built solutions for the EMS market

4 things city medics take for granted

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Rural EMS providers face a unique set of challenges that their colleagues in urban areas may not understand

Medlert releases dispatch tool for wheelchair and stretcher transport

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The online tool aims to facilitate communications and logistics for EMTs and paramedics

Wash. city to require 2-person EMS crews on all non-emergency calls

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The ordinance passed by the Spokane City Council affects a pilot program that sent sent single-person crews to lower acuity calls

Rural/Metro admits Tenn. county's response time concerns are valid

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Officials are working together to ensure ambulances are available, staffed and released from the hospital quickly

Lawsuit blames switch from private to Las Vegas FD ambulance in 2 deaths

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The death of two men, in separate incidents, came after the fire department took over most of the ambulance transport duties from private contractors

Callers to UK non-emergency number denied ambulance response

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Investigation reveals some 111 callers, an alternative to the 999 emergency number, with life-threatening symptoms did not receive an ambulance response

Study: Patient reassurance as important as response times

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Research at two universities in England found the continued presence of, and communication by, health care staff were just as importance as performance measures like response times when it comes to patient care