DC ambulance sent to wrong address, mom forced to transport son
After waiting for more than 20 minutes, a mother took her toddler, who was having an asthma attack, to the hospital
By EMS1 Staff
WASHINGTON — A mother claims she was forced to drive her toddler to the hospital after the ambulance she called for never arrived.
FOX5DC.com reported that Paulette Liverpool's son, Kodi, was having an asthma attack when she called 911 on Saturday. After waiting for more than 20 minutes, she decided to take her son to the hospital herself.
According to Alan Etter, D.C. Office of Unified Communications spokesman, there was a mistake made by a 911 dispatcher; the dispatcher put in the wrong address.
"I said, 'No, it's Galveston Street,'" Liverpool said. "She did say 'Place' to me, but I said, 'No, it's Galveston Street.' I corrected her."
In audio of the call, a dispatcher is heard saying "Galveston Place."
"We are not [placing] blame on anyone but ourselves in this case," Etter said. "What we try to do is stay on the call until helps gets there. That did not happen in this case."
An investigation of the incident is underway.
"We made a mistake and we regret making the mistake," Etter said. "We are taking the proper steps to make sure this kind of thing doesn't happen anymore."
Etter did not say if the dispatcher is facing discipline after the incident.
Join the discussion
The comments below are member-generated and do not necessarily reflect the opinions of EMS1.com or its staff. If you cannot see comments, try disabling privacy and ad blocking plugins in your browser. All comments must comply with our Member Commenting Policy.
EMS1 Top 5
- Why no one will ever understand you like your EMS partner
- From EMS provider to taxi driver: The abuse of the 911 system
- Quiz: How accurately can you triage 10 MCI patients?
- Suit: Ambulance company denied rest breaks to paramedics, EMTs
- Paramedic severely hurt in helicopter crash fired from flight position