Dispatch - Life Flight Network

Mercy Health Life Flight Network (OH) - , Ohio

Jun 30, 2022

Application Deadline:
Dec 31, 2022

Salary Information

Entry Level:
$Open hourly

Job Description

Lima, OH

++Primary Function/General Purpose of Position++

Working under the direction of the Communications Center Manager and Communications Center Supervisors, the LifeFlight System Status Controller (SSC) is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately.

++Essential Job Functions++

  • Receives all incoming telephone inquiries and requests for assistance regarding patient transport in a timely, professional, and courteous manner
  • Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel
  • Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System
  • Maintains all required records and other documentation associated with patient transport and the operation of the Communication Center
  • Ensures all billing paperwork is completed accurately
  • Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures
  • Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination
  • Maintains knowledge of the Mercy Health – Life Flight Network Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills
  • Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area
  • Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment
  • Maintains constant radio contact with transport teams and documents contact with teams consistent with the current policy and procedure for flight and ground tracking. Remains at dispatch station at all times when any helicopter is airborne

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.


BLS Basic Life Support - American Heart Association (required)

Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire and maintained throughout employment)

Certified Flight Communicator - International Association of Medical Transport Communication Specialists (preferred at time of hire; required within 24 months of hire and maintained through employment)

Ohio Paramedic - Ohio Emergency Medical Services (preferred)


High School Diploma or GED equivalent (required)

Associates Degree in a Healthcare, Public Safety, or a related field (preferred)

++Work Experience++

1 year of experience in EMS, healthcare, public safety, or a related field (required)

1 to 3 years of previous helicopter air ambulance dispatching experience or previous EMS or public safety dispatching experience (preferred)


Incident Command System (ICS) 100 (required)

Incident Command System (ICS) 200 (required)

Incident Command System (ICS) 700 (required)

Pass initial Operations Control Specialist Training within 12 months of hire and maintain throughout employment (required)

Job Requirements

  • Age: 18
  • Education: High School Diploma or GED equivalent (required) Associates Degree in a Healthcare, Public Safety, or a related field (preferred)
  • Experience: none

Contact Information

Amanda Green

Mercy Health Life Flight Network (OH)
, Ohio 43606
phone: 419 205 7987

How to Apply

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