Emergency Call Taker

American Medical Response Dallas - Dallas, Texas

Application Deadline:

Salary Information

14.58 hourly

Job Description

It is the responsibility of the Emergency Call Take Professional to answer incoming Emergency and Non-Emergency calls using Emergency Medical Dispatch (EMD) triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous demeanor.  These calls must be held with the highest regard and the Emergency Call Take Professional must speak in a clear and concise manner.

Essential Duties and Responsibilities:

  • Answer all incoming 9-1-1 calls, collect important information from the caller, enter the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required.
  • Answer all incoming non-emergency calls, determine the caller’s needs and confirm eligibility.  Correctly receive and enter all information regarding the request of a transport into the Computer Aided Dispatch System.
  • When appropriate, provide pre-arrival instructions based upon NAED protocols to callers with a medical emergency
  • Answer 9-1-1 calls of a fire response nature, entering data into the Computer Aided Dispatch System for the call to be dispatched to the appropriate fire/rescue agency
  • Maintain EMD certification - training paid by AMR
  • Maintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the Communication Center.
  • Must speak in an effective and efficient manner to all customers and associates.
  • Maintain a working knowledge of all Center equipment and applications
  • Assist dispatchers in alerting customers to any changes or modification to the estimated time of arrival of the transportation resource.
  • Provide “Professional Exceptional Service” to all customers, both internal and external.
  • Maintain a professional appearance and attitude to ensure a cohesive working environment with all personnel within the Center. 
  • Work with other departments to ensure a team oriented environment is maintained.
  • Participate in quality improvement activities as they relate to all established “Customer First” service standards.
  • Support and uphold established corporate and departmental policies, procedures, objectives, quality improvement, and safety standards.
  • Maintain performance levels consistent with departmental standards.
  • Maintain competency and enhances professional growth and development through internal certification opportunities.
  • Maintain professional, positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
  • Attend scheduled department meetings and training sessions.
  • Adhere to all company policies and procedures.
  • Maintain all department required certifications/licensures.
  • Must complete EMD Certification Courses provided through AMR or provide EMD Certification upon employment with AMR.
  • Ability to work a rotating shift schedule, including nights, weekends, holidays
  • Must type 32 wpm
  • Other duties as defined by formal job description.

Job Requirements

  • Age: Must be 18 Years of Age
  • Education: Must have GED/ HS Diploma
  • Experience: None required

Contact Informaton

Tyler Heath

American Medical Response Dallas
Dallas, Texas
phone: 469-758-8051

How to Apply

Please apply at: https://jobs.evhc.net/AMR/job/Farmers-Branch-Dallas%2C-TX-Emergency-Call-Take-Professional-Full-Time-TX-75244/447807100/

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