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Quick Clip: Why quality assurance needs a new approach

How do we change this disciplinary paradigm that's better for our patients and employees?

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In this week's Inside EMS podcast quick clip, hosts Chris Cebollero and Kelly Grayson talk about why quality assurance needs a new and improved process in EMS.

"One of the things that has always struck me about QA procedures in EMS agencies is that too many of them are viewed as the protocol police," Kelly said. "That's clue number one that if your people whose tickets you review are looking at you that way, that you're probably doing it wrong."

How do we change this disciplinary paradigm that's better for our patients and employees?

Sound off below and stay tuned for the full Inside EMS podcast to premiere Friday.

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