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Dispatcher 'misinterpreted messages' in Canada man's death

Lawyers also questioned whether dispatcher was overwhelmed with work that night, given that emergency workers were on strike at the time

The Toronto Star

TORONTO — An emergency dispatcher who took a 911 call about a dying man in the lobby of a downtown apartment building told an inquest Monday he should have followed emergency protocol more carefully.

It took three 911 calls and 35 minutes before emergency crews arrived at the Alexander St. building, but by then 59-year-old James Hearst had died of a heart attack

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