Adam Timm is head of change management for RapidDeploy. He began his 17-year career in public safety as a 9-1-1 dispatcher for the Los Angeles Police Department, where he spent over a decade under the headset. He left the LAPD after founding his training and consulting company, The Healthy Dispatcher, to provide training classes and consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in the 9-1-1 industry.
Adam is dedicated to empowering the current and future leaders of 9-1-1. He is the author of three books including "Dispatcher Stress: 50 Lessons on Beating the Burnout" and "People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change."
Subtle shifts in thinking add up to big results, offering greater levels of resilience to draw from during challenging times
The founder of The Healthy Dispatcher explains why understanding your emotions, and those of others, is so valuable in the 911 call center
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