EMS1 Frequently Asked Questions


Logging In

I don’t have a username and/or password.

Have you registered with EMS1 yet? Registering is easy and free! You can register here.

I’ve already registered but I lost my username and/or password.

To have your username and password emailed to you click here. This will be sent to the email address that is listed in your account information – if the email address we have for you is not your current address, contact customer support.

I know that I’m entering my username and password correctly but I still can’t log in.

First make sure that you’re using a compatible web browser and that you have the latest version – Microsoft Internet Explorer version 8 and Mozilla Firefox version 3 are both good.

How do I change my Username?

If you would to change your username. Please send an e-mail to customerservice@ems1.com with your current username and the NEW username you would like it changed to.

Internet Explorer version 8
To check security settings:

  • Click the Tools menu.
  • Select Internet Options.
  • Select the Privacy tab.
  • Your privacy setting cannot be higher than Medium High for PoliceOne to work properly.
  • If your settings are at High or Block All Cookies you will not be able to log in to PoliceOne.  You will need to change the setting to at least Medium High and click Apply.  If there is no option to change your settings and it says Custom, click Default and then Apply.

To delete cookies:

  • Click the Tools menu. If you don't see the menu, press Alt button on your keyboard to show the menus.
  • Select Delete Browsing History.
  • Select the checkbox for Cookies.
  • Click the Delete button.
  • Once your cookies have been deleted, click Okay.

Modzilla Firefox version 3
To check security settings:
The default settings should be adequate.

To delete cookies:

  • Click the Tools menu.
  • Click Options.
  • Click Privacy.
  • In the Cookies section, click Show Cookies.
  • In the Cookies dialog box, click Remove All Cookies.
  • Click OK to close the Cookies dialog box.
  • Click OK to close Options.

Doing this will amend your internet settings and clear your cache so that hopefully you will be able to log-in. If after following these steps you still can’t log-in, please contact customer support.


I didn’t get to finish my registration.  How do I continue?

You will need to go to your profile to continue filling out the registration form.  You will use the username and password you chose when filling out the first page of your registration. .

I am trying to register and am getting the message “username already in use.”

You are most likely receiving this message because another member of EMS1 is already using the requested username.  You will need to choose another unique username for your account.  If you think you may have already registered with this username, contact customer support for assistance.

I am trying to register and am getting the message “email already in use.”

If you are receiving this message, your email address is already in our system and you already have an account with us.  Please contact customer support for assistance.

To find your Username and Password, you can go to http://www.ems1.com/forgot/ to have your Username and Password sent to you. If you are still having issues, please contact member support for assistance.


I want to change something in my profile (e.g. email address, password, agency info, newsletter subscription, etc.)

Click here to go to My Profile. If you want to change your username, contact customer support.


How do I Subscribe/Unsubscribe?

You can choose which newsletters you would like to receive here.

I’m not receiving my newsletters.

You can check to see which Newsletters you are signed up to receive here.  If you are still not receiving Newsletters it most likely has to do with your email settings.  Check your “junk email” folder to see if the Newsletter is going there.  Your email provider may be detecting the Newsletter as spam and blocking it.  You may need to add newsletter@EMS1.com to your “Trusted Sender List.”


I'm interested in purchasing or finding out more information about a product.

FireRescue1 is a resource website. We host product information, research, news, deals, press releases and advertisements - however we do not sell anything. If you would like to purchase a product or have questions about pricing/availability/etc., you will need to direct those inquiries to the item's manufacturer (clicking on the product is the easiest way to get there). You can also view a company directory or browse our products page.

Job Listings

I need to make changes to a job listing.

You will need to contact customer support to make changes to a job listing.

Article Information

Where does EMS1.com get the information for our articles?

We license content from wire sources and also write original articles in house. We also have a team of contributors that write exclusive columns for us about the latest industry and product news. In addition, we partner with content producers like industry magazines for up-to-date trends and information.


Customer Support Categories

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