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Man claims 911 put him on hold while his mother was dying

Richard Ishmon said he waited for over 10 minutes and had to call twice while he was giving his mother CPR

By EMS1 Staff

HOUSTON — A man said he waited for longer than 10 minutes on the phone with 911 while his mother was dying.

ABC13 reported that Richard Ishmon had to call twice and was put on hold while he was giving his dying mother CPR.

"It was so bad. It was so bad. My mother should not be dead," Ishmon said. "I want answers and I want them yesterday. We can send people to the moon, but we can't reach them on a 911 system to respond to emergencies when people are hurting, on the verge of losing their lives. Come on.”

Harris County Sheriff’s Office said they are facing 911 delays in the wake of Hurricane Harvey. Dispatchers were relocated after the emergency dispatch center was flooded. Due to the relocation, the sheriff’s office said they are experiencing logistical and computer issues. Non-emergent calls have also increased.

"Our message to the public, we'd like to get out. 911 is for life-threatening emergencies," spokesman Jason Spencer said.

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