| Operational Objectives:
Represent the Company by being proactive, courteous, professional, and a patient and system advocate.
Maintain a clean and professional appearance and behave ethically while working cooperatively and collaboratively with other members of the health care system, co-workers, and the public.
Assist upper management with system status management and planning and compliance reporting.
Researches system anomalies through analysis of historical statistical data, CAD data, and voice recordings.
Proactively notifies General Manager of any impending issues related to response time compliance.
All other reports as requested.
Coordinate operational aspects of community events, standby and specialty services
Take-in, document and respond promptly to customer inquiries, following the Companys internal Customer Concern and Needs Resolution Process.
In conjunction with the General Manager, is responsible to assess and ensure staff and equipment needs for the assigned area are met.
Maintain regular contact with the Communications Center promoting continuous process improvement.
Mentor new employees. Support field personnel, provides assistance in creating an environment in which they can better accomplish their objectives.
Manage Corrective Action process.
Perform other duties as assigned including those specific to the local operation.
Investigate problems or inquiries when resolution cannot be made by assigned staff members or when requested to intervene by General Manager.
Maintain an open-door policy for any employee who wishes to discuss issues or problems which have not been resolved through the chain of command.
Attend all meetings which may require company representation or input.
Maintain availability during disaster situations or mass casualty incident and assist in any capacity needed.
Work at certification level when staffing level requires.
Maintain clinical credentials and practice within your certification skill set as specified by the Company.
Operate and drive an ambulance with regard to state and company safety policies.
Comply with all protocols for treatment and transportation of the sick and injured as defined by the Company, local, and state authorities.
Regular attendance consistent with scheduled hours.
Training:
Ensure that all required Certifications are current and remain current.
Attend all Company required training, and all mandatory Company updates. Complete the training in the allotted time the Company sets.
Maintain knowledge of job and medical field.
Keep current on training for new equipment, procedures, policies, techniques and operational plans.
Qualifications:
Current state Paramedic certification as required by County and State.
Current CPR Pro certification card and ACLS card.
Current state Drivers License in good standing.
Current state Ambulance Drivers License in good standing.
Satisfactory driving record in accordance with the Companys Driving Policy.
Ability to work cooperatively with other employees and agencies to provide the highest level of patient care and service.
Ability to read and interpret all required documents and write required reports and correspondence.
Excellent oral and written communication skills.
Demonstrated proficiency with Microsoft Office.
Excellent internal and external customer service.
Exceptional attention to detail with strong organizational skills
Other qualifications/certifications specific to the local operation and/or contract requirements.
Satisfactorily meet Company physical assessments/tests.
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