Dallas Fire-Rescue takes heat for 5-minute response delay in fatal officer's crash

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Line-Of-Duty Deaths

• Pilot Tom Caldwell, 54, paramedic Tom Clausing, 36, pilot Pat Graham, 50, firefighter Michael McDonald, 26, flight nurse James Taylor, flight nurse Shawn Shreeve, 36, and patient Raymond Zest, 54 - 06/30/2008 - [Arizona]
• Captain Gary L. Studer - 06/30/2008 - [Whitehouse, Ohio]
• Stephanie L. Callaway - 06/17/2008 - [Lewes, Delaware]

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Steve Athey

• Customer Service, One Event at a Time: Part 1

Customer service occurs one event at a time, by one person at a time. Health care organizations and...