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Communications eNews
September 2009

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IN THIS ISSUE
What is NG911?
Building a Technology Plan for Interoperability
Communications headlines
Dear EMS1 Member,

Welcome to the September EMS1 Communications eNews. This month's issue takes a look at dispatch developments, with NENA examining the future of emergency calling.

In addition, John Fay highlights the oft-forgotten importance of those who are first to answer 911 calls.

— Kris Kaull, EMS1 Online Director
Communications Feature
What is NG911?
The evolution of emergency calling beyond the traditional voice 911 call has caused the recognition that our current E911 system is no longer able to support the needs of the future ... Full story
Communications Feature
Dispatchers: The First to Help
From routine calls like: "When is my power coming back on?" to emergency 911 calls, operators provide invaluable information for a successful outcome ... Full story
Communications Tip
Building a Technology Plan for Interoperability
Before running out to buy the latest and greatest gadgets, it's essential to slow down and build a proper technology plan ... Full tip
Communications News

Md. ambulance gets lost en route to scene

911 center for 2 Ga. cities to go live

Twitter, texting could help families in disasters

Pa. 911 center pushes for flawless performance
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