Report: 20 percent of 911 calls are non-emergencies
By Parija B. Kavilanz
SALT LAKE CITY — People struggling with headaches, toothaches, and even feelings of loneliness are calling 911 — often several times a day.
This chronic abuse is overwhelming what industry experts call the 911 "safety net" system. It's also wasting what could add up to billions of dollars every year, paid ultimately through higher taxes and medical fees.