New $200k software aids Fla. dispatchers

Because software used at each dispatch center is different, information a dispatcher enters into the computer can't be easily shared


Naples Daily News 

NAPLES, Fla.  — The 911 call that saved Donald Evans' life in November 2010 almost didn't.

Dialed from a cell phone in the Aqualane Shores neighborhood in Naples, the call was routed to Collier County's dispatch center through the nearest cell phone tower in East Naples. The county center forwarded the call to the city once dispatchers learned of the emergency's location, causing a slight delay in medical response.

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