New $200k software aids Fla. dispatchers
Because software used at each dispatch center is different, information a dispatcher enters into the computer can't be easily shared
Naples Daily News
NAPLES, Fla. — The 911 call that saved Donald Evans' life in November 2010 almost didn't.
Dialed from a cell phone in the Aqualane Shores neighborhood in Naples, the call was routed to Collier County's dispatch center through the nearest cell phone tower in East Naples. The county center forwarded the call to the city once dispatchers learned of the emergency's location, causing a slight delay in medical response.
Full story: New $200k software aids Fla. dispatchers