S.C. EMS reviews success of nurse call center
The year-long pilot was designed to reduce unnecessary ambulance transports; out of 1,506 calls, 380 people wound up not going to the ER
Expert Analysis: 911 phone triage can put EMS resources were most needed
If you’ve been in the business for any length of time, you probably have a story that could come straight out of “Ripley’s Believe it or Not” file.
GREENVILLE, S.C. — Hiccups. Hangovers. Prescription refills. In the past year, the nearly 70,000 calls for help to Greenville County EMS included non-emergencies like these.
But instead of dispatching an ambulance and paramedics, these 911 calls were diverted to a nurse who arranged for help in a more appropriate health care setting.
It's part of a pilot program designed to reduce unnecessary ambulance transports and costly ER visits, said Dr. Angelo Sinopoli, chief medical officer at Greenville Health System.
Read full story: EMS 911 calls screened to weed out non-emergencies