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Home > Topics > EMS Management

Sheriff: Slow ambulance times are not acceptable

Sheriff Tim Bailey says the Ohio ambulance company's response times are upwards of an hour and that it is "not acceptable"

Marion Star

MARION, Ohio — Concerns stemming from ambulance response times have county officials and fire chiefs working to find a solution.

High response times to emergency calls by MedCare Ambulance Service are “a very serious problem” according to Sheriff Tim Bailey. “Their response times are upwards of an hour,” he said. “That’s not acceptable.”

Phil Koster, vice president of operations with MedCare Ambulance Service, said he has not received any complaints from the sheriff’s office or from other county agencies about response times over a half hour. He said they received one “unfounded” report from within Marion County about a 20-minute delay in response. “(An hour) is pretty rare, but we usually have a bit of a delay,” he said. “No one should ever have to wait an hour.”

Full story: Sheriff says ambulance times 'not acceptable'

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Douglas Bell Douglas Bell Friday, November 22, 2013 3:50:10 PM the main issues appear to be: Change in response responsibilities, for current agency, due to the withdrawal of another provider (which may have been predicted); Remoteness of the county and : a general minimumal resourcing by County/State agencies in emergency response preparedness. In the state of NSW (Australia) Crews are often responding up to 2 hours by road due to the "big open spaces", but even folk who live 30 minutes out of town accept that in an emergency there will be a practical time delay for the response of the agency be it fire, ambulance or police. It is about a balance of covering 80% of the work for 80% of the population in an acceptable time frame. Current international standards are 8 and 15 minutes for most response criteria. You will always get situations that fall out of that. Especially if relying on Volunteer responders who have to drop and run, pick up a vehicle and then respond. In NSW 8 minutes is seen as the acceptable turn out time for a responder unit from a volunteer agency.
Heath Humble Heath Humble Saturday, November 23, 2013 6:16:06 AM Medcare Ambulance is a subsidiary of Community EMS based out of Southfield ,MI. This isn't the first time we have heard of delayed response times from Contracted EMS agencies, Unfortunately their bread & Butter comes from inter hospital & nursing home transfers. The counties that contract with these private EMS agencies need to continue to hold them accountable and make them have set number of Trucks that where set in the original contract to provide EMS to their area "Specifically Dedicated " to that county for one reason only that is 911 calls. The EMS provider needs to bring in additional trucks for transfers and not over schedule or stack transfers on top of each other. "This is just my opinion" ;)

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