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Home > Topics > EMS Management
November 22, 2013

Ambulance typo 'led to toddler's death'

A typing error reportedly prevented an ambulance from reaching a toddler who then suffered a fatal heart attack

Yahoo! News

NEW SOUTH WALES — The Ambulance Service of NSW has promised to reform its booking system after a simple typing error reportedly prevented an ambulance from reaching a toddler who then suffered a fatal heart attack.

On September 9, the 18-month-old Tregear boy was at a medical centre when a call was made for an ambulance at 9:10am, Fairfax reports. But a typing error meant the ambulance was booked for 19:14, meaning no paramedics were dispatched until another call was made.

By the time the ambulance arrived at the medical centre, nearly an hour later, the young boy had entered into cardiac arrest. Despite being treated by paramedics, the boy died at The Children's Hospital at Westmead.

Full story: Ambulance typo 'led to toddler's death'

Comments
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Douglas Bell Douglas Bell Friday, November 22, 2013 10:43:05 PM two problems, One from the medical centre. The medical centre did book the case as urgent, nor did the centre re-call when the child got worse. The other is that with civillians with no practical clinical expereince taking calls, they do not always recognise the seriousness of calls, and as it was a "non urgent call would have been triaged differently. The best computer call triaged systems are not infallable.
Aaron Carter Aaron Carter Saturday, November 23, 2013 2:10:12 PM Sounds like this child had serious health problems or congenital cardiac problems . Most likely he would have died regardless what facility he would have been at .
Jake Stein Jake Stein Sunday, November 24, 2013 10:30:44 AM That is no excuse. And NO a child with heart problems does NOT have to die. There are many hospitals which specialize in pediatric cardiac disease. Stop making excuses and just letting children die because you want the system to improve or change.
David Quigley David Quigley Tuesday, November 26, 2013 5:14:49 AM This was booked by the medical centre as a non-urgent transport, not as an emergency via the 000 emergency line. The doctor there is responsible for identifying that this is an urgent situation, and contacting the appropriate service. More fingers need to be pointed at the doctor and the medical centre for this child's death, and not make the ambulance service, and the call-taker the scape-goats.

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