Ambulance delays lead to proposed changes in Mass.
Between January 2012 and March of this year, AMR took over 10 minutes to arrive to 911 calls 422 different times
HOLYOKE, Mass. — Holyoke city leaders are sounding the alarm about delayed ambulance response times in the Paper City. This comes after an ABC40 investigation last February showed troubling ambulance response times in Springfield.
Holyoke’s current contract with American Medical Response is up for renewal. The city wants to take the opportunity to make serious changes, while they still can.
They are changes that Holyoke native Gigi Connell says are desperately needed. Connell went into congestive heart failure at Holyoke City Hall last October.
“I couldn’t breath, I couldn’t move, I couldn’t take another step,” Connell said. She hit 200 beats per minute, and called 911. Holyoke Police and Fire quickly responded, but dispatch records show an AMR ambulance didn’t arrive for at least 20 minutes.