Position Title: Field Supervisor
Position Type: Operations Manager or Director
Closed date: 04/08/2013
|From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.
At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.
Rural/Metro is a leader in private ambulance and fire protection services in 20 states and more than 690 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.
We are seeking the following professional to join our team:
The primary responsibilities of the Field Supervisor is to assist in the process of providing patient care and to oversee scheduling, assignments, outside agency relations, management functions and tasks as assigned by the General Manager, as well as other daily activities essential to the operations. The primary objective of the Field Supervisor is to provide smooth and effective supervision of the daily assignments and activities of the operation.
Responds to situations including multiple casualty incidents, call requiring multiple units or upon request from field personnel or the communications center
Maintain constant up-to-date knowledge and records of all current protocols issued by the regulating agencies pertaining to ambulance service
Conduct periodic on-site visits to all health-related facilities as the acting liaison for field operation services
Continuously communicate with Health Department to ensure highest service levels for overall system
Investigate problems or inquiries when resolution cannot be made by assigned staff members or when requested to intervene by General Manager
Maintain an open-door policy for any employee who wishes to discuss issues or problems which have not been resolved through the chain of command
Attend all meetings which may require company representation or input
Conduct regularly scheduled staff meetings, acting as the chairperson, and ensure resolution to all issues brought up at such sessions
Assist in developing an operating budget and work toward efficient utilization of that budget
Interact with Fleet Manager to ensure all vehicle and equipment maintenance objectives are implemented and equipment is efficiently used and maintained
Maintain availability during disaster situations or mass casualty incident and assist in any capacity needed
Work at certification level when staffing level requires
Provide general medical care and treatment to patients in both emergent and non-emergent settings as defined by state and local regulatory agencies. Ability to perform ALS functions, following protocols set forth by the State
Neatly and accurately document pertinent patient information on all required forms/documents. (Patient Care Records, Supplies, Medicare Signature Forms, and PCS forms)
Turns in appropriate documents prior to leaving duty
Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures
Responsible for complying with all local, state and federal employment laws and company policies. (i.e. Americans with Disabilities Act, Affirmative Action Plan, etc.)
Complies and enforces all policies and procedures
Ensures and inspects paperwork for accuracy and compliance
Responsible for escalating concerns regarding questionable paperwork to appropriate management.
Has successfully completed all required Compliance Training within the required time period
Has had no compliance related corrective action during the current review period. Human Resources Management
Provide direction to direct reports to initiate appropriate levels of training, and to promote an environment consistent with Rural/Metro culture throughout the market
Works effectively with Administrative Support to ensure a detailed, organized and highly efficient market approach
Support Corporate initiatives
Responsibilities include directing work, appraising performance, regarding and disciplining employees, addressing complaints and resolving problems
Participate in recruiting and training certain positions
Liaison to field operations with respect to understanding Company Health & Safety initiatives
Ensure that the group provides outstanding customer service and 24 hour response time to the field
Coordinate activities to maximize the efficiency of all processes
Ensure that employees all have goals and receive regular feedback on their performance
Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans
Ensure that all required Certifications/License are current and remain current
Attend all Company required OSHA training, annual training, and all mandatory Company updates. Complete the training in the allotted time the Company sets
Maintain knowledge of job and medical field
Keep current on training for new equipment, procedures, and techniques
Attend available continuing educational seminars to improve management skills and recommend attendance of scheduled sessions to pertinent staff members as well.
Current state EMT, Paramedic certification or Registered Nurse License as required by State
Current CPR Pro certification card
Current ACLS card (not needed in an EMT)
Current state Drivers License in good standing
Satisfactory driving record in accordance with the Companys Driving Policy
Excellent communication and customer service skills
Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care
Ability to read and interpret all required documents and write required reports and correspondence
Other qualifications/certifications specific to the local operation and/or contract requirements
Satisfactorily meet Company physical assessments/tests
Physical Requirements: Physical ability to perform all tasks required in the performance of typical Paramedic duties. While performing the duties of this job, the employee is occasionally required to bend/stoop, push, pull, lift, climb.
Occasionally: Work at heights
Frequently: Lifting and carrying up to 150lbs
Constantly: Hearing/listening, clear speech, legible handwriting
Occasionally: Analyzing, judgment
Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning
Constantly: Ability to follow simple and complex written and verbal instructions. Ability to read, speak, and understand English
Occasionally: Fatigue, intense tasks
Frequently: Repetitive tasks, high pressure
Constantly: Ambulance, company owned cell phone, company owned communication equipment
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Occasionally: Inside for Special Events
Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day
Constantly: Works with others, face-to-face and verbal contact with others, withstand varied environmental conditions such as extreme heat, cold, and moisture.
The Company is a 365, 24/hr per day, 7 day per week operation. Evenings, weekends, and holidays.
Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.
Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.
How To Apply