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EMS1 Customer Support

Please visit our Frequently Asked Questions (FAQs) page before submitting a request. There you will find answers to many of your questions/problems. If you cannot find the answers there, please send us a request directly or choose one of the categories below.

If you do not receive a response from us within 48 hours, it means we did NOT receive your message. Customer Service is very important to us, so you can always contact us directly by using our EMS1 Chat Service and chatting with a Customer Service Representative between 8:00AM-5:30PM (Pacific Standard Time) Monday through Friday.

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If you are having any technical problems with, click here and a Customer Service representative will contact you via e-mail.

Member Support contact information

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Customer Support Categories