NY woman waits hour for ambulance, community outraged

Multiple people called 911 after the mayor's elderly neighbor fell and hit her head; no EMTs were initially available but an operator later raised the priority to life-threatening

New York Post

NEW YORK — An elderly neighbor of Mayor de Blasio lay on the floor with blood gushing from her head while waiting nearly an hour for an ambulance to answer repeated 911 calls — and was rescued only when a witness ran to Gracie Mansion to get help.

A caretaker and horrified neighbors bombarded 911 after Sandra Boucher, 89, took a tumble in the building’s mailroom on July 15, but the retired jewelry designer was left writhing in pain in one of the latest blunders involving the city’s troubled Unified Call Taker system.

“To be in New York City living right across from Gracie Mansion and to have it take 50 minutes to get an ambulance to finally come to take this old woman to the hospital, the whole thing was a total disaster,” fumed Richard Frances, 68, a neighbor and psychiatrist who angrily phoned 911 himself a half- hour after the initial call. “I felt as if she got as much care as if she lived in the Sahara Desert.”

Read full story: Ambulance takes an hour to answer call near Gracie Mansion

  1. Tags
  2. 911
  3. Community Awareness
  4. Dispatcher
  5. Response Performance

Recommended Community Awareness

Join the discussion