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Home > Topics > Community Awareness

Ill. town considers fee for repeated non-transport 911 calls

$100 charge would begin with 6th call for service in a year

By Marie Wilson
Chicago Daily Herald

LOMBARD, Ill. — Repeatedly calling 911 for in-home assistance may soon come with a cost in Lombard.

Trustees are considering an ordinance that would give 911 calls for help without transportation to a hospital a $100 price tag beginning with the sixth call each year and including all additional calls.

Full story: Ill. town considers fee for repeated non-transport 911 calls

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Skip Kirkwood Skip Kirkwood Wednesday, March 07, 2012 4:08:03 AM Given those numbers, why the fuss? Small organization, not terribly busy, and 293 invalid assists? These fees are NOT payable by insurance, and if the 80-year old needs the help, they need the help! Where is the compassion, humanity, service to the community? The agency will spend more money keeping track of this and trying to collect the bills than it will ever see in cash!
Patrick Noonan Patrick Noonan Wednesday, March 07, 2012 5:56:59 AM Agreed,where is the compassion?Have we become so distracted with other problems that we have lost the will to help those in need?Especially that elderly,when this happpens its time to find a new profession because I am here to treat and HELP those in need no matter how big or small the situation.
Dawn Poetter Dawn Poetter Wednesday, March 07, 2012 6:02:49 AM Don't these people pay taxes? Why not start a system when you have the medics that go out and do inhome checks and care?
James Dinsch James Dinsch Wednesday, March 07, 2012 6:27:48 AM OK. To play the other side here, I'm sure before most services billed people said the same thing when that started. It's not a secret. Tax dollars are fewer. Staffing is less. And these types of calls drain manpower and apparatus resources the same as a transport. And most view tax dollars as a standby fee, not a service fee. This fee as the story indicates is for the 7th assist call in a year. Someone that needs that much help, needs someone to help in their home, not in their firehouse. I'm all about service. Heck, I more or less got ushered out of a volunteer position for suggesting we could improve our service level. But at the end of the day, that service comes at a cost. If other options have been looked at and this is the best they could do, then it's probably necessary to ensure resources will be there for other emergencies. It's not ideal, but it may be where we're headed.
Skip Kirkwood Skip Kirkwood Wednesday, March 07, 2012 2:17:14 PM I say run the calls and have the chief ask for a budget increase. We are talking about de minimis work here - less than one call a day, that probably takes 20 minutes. I will bet you a beer that this service has a UHU of less than 0.50, so staff are not on calls 1/2 of the work day.

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