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Home > Topics > Communications / Dispatch

NYC 911 service crashes

Crash did not affect response times, and was attributed to "routine maintenance"

By EMS1 Staff

NEW YORK — Part of NYC's 911 system went down Wednesday.

However, the crash did not affect response times, according to

The EMS CAD system was offline from 11:10 a.m. to 12:10 p.m., city officials said.

Authorities say backup systems went into effect, and 350 calls that came in during that period were handled manually, according to The New York Post.

Although part of the city’s multi-million dollar overhaul of 911 operations, the system hasn’t been replaced yet. The overhaul has cost $2.3 billion so far and caused dozens of new problems.

Replacing CAD will cost another $40 million, The New York Post said.

A spokesman for Mayor Bloomberg attributed the crash to "routine maintenance."

The comments below are member-generated and do not necessarily reflect the opinions of or its staff. If you cannot see comments, try disabling privacy and ad blocking plugins in your browser. All comments must comply with our Member Commenting Policy.
Jimmy Fox Jimmy Fox Thursday, June 07, 2012 6:30:04 PM so are they going to a new new system in NYC.

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