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Home > Topics > Communications / Dispatch

911 audio: Ohio dispatcher keeps boy calm during emergency

Genau Nuosce says she tried to use her own parenting and dispatching skills to keep the boy at ease and focused until help arrived

By Phil Trexler
Akron Beacon Journal

AKRON, Ohio — Akron police are crediting a 911 dispatcher for keeping a 5-year-old boy calm while paramedics rushed to aid his unconscious mother and his crying infant brother.

Dispatcher Genau Nuosce and the boy speak almost casually during the eight-minute recorded phone call released by authorities on Wednesday. While waiting for help, the child is instructed how to prepare a bottle of formula to soothe the cries of his 2-month-old brother.

Full story: 911 audio: Ohio dispatcher keeps boy calm during emergency

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Sam Hurley Sam Hurley Friday, March 16, 2012 9:17:03 AM This is sad... like many of us (EMS personnel) I have seen patients just like this, luckily she had a child who was brave and smart enough to call 911.
Glenn C Gerber Glenn C Gerber Friday, March 16, 2012 10:35:19 AM This is how a dispatcher and a caller can come to together to save a life. This group needs to win the Life Saver Award for going above and beyond the call of duty. Bravo Zulu to all hands on deck for that call.
Wayne Chrisco Wayne Chrisco Friday, March 16, 2012 5:44:35 PM Well done my hat for a off to you
Art Klingler Art Klingler Friday, March 16, 2012 6:06:01 PM Bravo, Bravo
Mark Visaya Mark Visaya Friday, March 16, 2012 10:15:53 PM Poor babies. Strong work 911.
Donna Graham Hammond Donna Graham Hammond Saturday, March 17, 2012 7:25:44 AM Well done!!
Susan Bodnar Susan Bodnar Saturday, March 17, 2012 1:13:11 PM good job Genau!
Kimberli Clark Kimberli Clark Monday, March 19, 2012 7:46:16 AM Hat is off to this lady in dispatch! The chain of response starts with them and what a amazing job she did!
Julie Drury Julie Drury Monday, March 19, 2012 12:56:32 PM AWESOME JOB to Austin and this Dispatcher!
Kendrick Ertley Kendrick Ertley Tuesday, April 10, 2012 7:07:25 PM I live near Akron and go to school in Akron. I have to say this is amazing work. This dispatcher is the kind of dispatcher that comes naturally to it. This is how it should be. Thank you for doing everything you could to get more information from the kid and still not stress him out or scare him.
Leslie Hookey Leslie Hookey Wednesday, April 11, 2012 8:22:30 AM Little Austin was amazing!!! What a little hero!!

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