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Home > Topics > Communications / Dispatch
March 16, 2012

911 audio: Ohio dispatcher keeps boy calm during emergency

Genau Nuosce says she tried to use her own parenting and dispatching skills to keep the boy at ease and focused until help arrived

By Phil Trexler
Akron Beacon Journal

AKRON, Ohio — Akron police are crediting a 911 dispatcher for keeping a 5-year-old boy calm while paramedics rushed to aid his unconscious mother and his crying infant brother.

Dispatcher Genau Nuosce and the boy speak almost casually during the eight-minute recorded phone call released by authorities on Wednesday. While waiting for help, the child is instructed how to prepare a bottle of formula to soothe the cries of his 2-month-old brother.

Full story: 911 audio: Ohio dispatcher keeps boy calm during emergency

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